![]() ![]() Excludes Surface Hub, HoloLens, and Windows DevKit. ![]() Limit 5 product returns per eligible customer purchase. Return process must be started within 60 days after customer receives the product. Returns: Available with eligible physical products purchased from Microsoft Store online and Microsoft Experience Centers in select markets.See what options are available at Self-repair information for your Surface device. Microsoft has a range of parts available for purchase, which can be used for self-repair, benefiting you when devices are out of warranty. We've added options for you to repair your devices if you have technician level abilities and the tools to perform repairs on your own devices. ![]() If the Service Center Associates are not able to resolve the issue, they can help facilitate sending your device to Microsoft for repair or replacement.įind a participating Best Buy Service Center for in-person support in the USįind Surface Walk-in Center contact information in China or India ![]() Service Centers offer enhanced support including professional hardware inspection, troubleshooting, and system recovery. In some countries and regions, Microsoft now offers Service Centers that provide in-person support. Continue to Frequently asked questions for more info. Once an order is created, you’ll get a shipping address so you can send in your device. Depending on the product, the service offered may be a repair or a refurbished replacement. Through this process, you’ll find out if your Surface is in or out of warranty and how much it’ll cost, if applicable. If your device isn't listed, select Don't see your device? to register it, then follow the instructions to get service. If your device is already registered, select it and follow the instructions. If you decide to send it in, go to Device service and repair and sign in with your Microsoft account. If none of the previous solutions have resolved your issue, you can send in your Surface. ![]()
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